Frequently Asked Questions
What is ITV UEFA Cup Live?
ITV UEFA Cup Live is the official broadband channel of the UEFA Cup competition on ITV - a new addition to its website for the 2006/07 season.
What is there to watch on ITV UEFA Cup Live?
ITV will be streaming all live UEFA Cup matches from the quarter-final stage through to the final.
Unlike the ITV UEFA Champions League service unfortunately there is no video on demand goals or highlights available.
Who can watch the live stream?
The content is only available to UK based users. You will need a broadband connection using Microsoft Internet Explorer on a PC - unfortunately at the moment the service is not available to view on Mac operating systems. Microsoft Vista is also currently not supported.
What quality is the live stream?
The live stream is offered at two speeds, 300kbps and 650kbps. If you experience any delay in the high-speed stream please try to view the slower speed stream.
How do I subscribe or find out more?
To subscribe to ITV UEFA Cup Live please click here
For more information about subscriptions to ITV UEFA Cup Live please contact us via this page
What do I need on my PC?
Please refer to the following table for details of supported Operating Systems, Internet Browsers and Media Players.
Please note that these are only the software packages we have tested directly. Other combinations may operate successfully, but you must use Internet Explorer and Windows Media Player on the platforms mentioned below.
|
Operating System |
Windows Media Version |
Internet Explorer |
|
Windows '98SE |
9.00.00.3250 |
6.0.2800.1106 + SP1 |
|
Windows ME |
9.00.00. 3250 |
6.0.2800.1106 + SP1 |
|
Windows 2000 |
9.00.00. 3250 |
6.0.2800.1106 + SP1 |
|
Windows XP |
10.00.00.4036 |
6.0.2800.1106 + SP1 or upgrade to XP SP2 |
|
Windows XP SP1 |
10.00.00.4036 |
6.0.2800.1106 + SP1 or upgrade to XP SP2 |
|
XP Media Center Edition 2005 |
10.00.00.4036 |
6.0.2800.1106 + SP1 or upgrade to XP SP2 |
|
XP M.C.E 2005 SP2 |
11.0.5721.5145+ KB900325 + KB925766 |
7.0.5730.11 |
|
Windows XP SP2 |
11.0.5721.5145 |
7.0.5730.11 |
|
Mac./ Linux |
Not Available |
Not Available |
To discover which revisions you have:
Operating System and Revision; (Right click "My Computer" / Properties)
Internet Explorer Version; (Open IE go to Help/About Internet Explorer)
Windows Media Player Version (Open WMP go to Help/About Windows Media Player)
Windows Media Player can be upgraded here, and Internet Explorer here
Further security updates can be downloaded here , here
and here
If the advice contained in these pages does not resolve your issue then you should go to our Help Page (http://www.premiumtv.co.uk/page/Help), which contains all of the most up-to-date advice on software and systems set-up required.
What do I do if I'm having a problem?
Below is a list of technical specification to aid you to get the most from ITV UEFA Cup Live
Recommended Software and Browser Plug-Ins
Internet Explorer - Please make sure you are using the latest version of Internet Explorer 6, as this will allow the best experience of ITV UEFA Cup Live.
To download the latest version of Internet Explorer 6, click here
Windows Media Player- Please make sure that you're using the latest version of Windows Media Player.
To download the latest version of Windows Media Player, click here
Video Codecs - If you're having problems viewing video you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player.
To download the latest codecs for Windows Media Player, click here
To download the latest version of the Flash plug-in, click here
Firewall Settings
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
Improving Stream Quality
Playing the correct Stream:
The quality of stream largely depends on the connection speed you receive from your Internet Service Provider. We provide stream on two different quality options. Please choose the option that matches your connection. Please do not choose a stream quality higher than your connection. Stream are offered at 300kbps and 650kbps, to test your current connection speed please click here.
Ensure Player is set correctly:
a. Open Windows Media Player and choose the 'Tools' Menu or click the arrow in the top right hand corner to see this option
b. Select 'Options'.
c. Choose the 'Performance' Tab.
d. Ensure 'Detect Connection Speed' is set..
e. Ensure 'Use Default Buffering' is set.
f. Click 'OK'.
Reconfigure Player to TCP Streaming
a. Open Windows Media Player and choose the 'Tools' Menu. (if you have WMP 10 you may need to click the arrow in the top right hand corner to see this option)
b. Select 'Options'.
c. Choose the 'Network' Tab.
d. Remove the ticks from 'Multicast', 'UDP' and 'HTTP'. Only 'TCP' should be ticked.
e. Hit 'OK'.
Limitations of broadband: Please remember that broadband connections are shared by location. This is due to what is known as the "contention ratio". If many people in your area also have the same product then you may be sharing the same connection with them. For these reasons it may be necessary to sometimes attempt to view clips at a lower quality to you would like.
Save bandwidth, other programs and windows you have open will sap bandwidth from the stream
a. Close as many other Internet windows or 'peer to peer' programs as possible.
b. Close as many applications in your service tray (bottom right corner of screen) as possible to conserve RAM.
Technical Support Help Desk
If you are still encountering technical problems then please contact us via this page
